The 60-second SLA
When a new lead messages your WhatsApp Business number, Bint OS:
- Creates a CRM lead and stamps the inbound message.
- Asks Claude to draft a reply tuned to your brand voice and the lead’s actual question.
- If you’ve enabled
auto_reply_inbound, sends it back in under a minute — even at 2am. Otherwise queues it for one-tap approval in the Copilot queue.
Mid-conversation
When the lead replies, the qualify_lead agent reads the whole thread and fills BANT (Budget, Authority, Need, Timeline) from the actual conversation — no qualifying form, no chatbot script.
What the operator does
- Reviews drafts and approves with one tap.
- Edits the textarea inline if a draft needs tweaking.
- Flips quiet hours per org so no auto-replies fire between 9pm and 7am.
- Watches their phone — every customer reply still pops the native WhatsApp notification.